With the FCA’s new Consumer Duty coming into force in July, financial services brands are under huge pressure to ensure, and evidence, that they are providing good outcomes for customers. As such, they will need to re-design and rigorously test their products and services, and customer service, to confirm they meet the needs of their clients.
Insight will be pivotal in this process, helping to demonstrate that products DO meet customer needs and that key information is understood and actionable.
Given the scale of the task, how can this insight be gathered quickly and cost-effectively, whilst ensuring the quality and reliability of the data, to evidence positive outcomes?
Watch our on-demand webinar where we discuss why insight communities are the perfect solution for supporting financial services brands as they deliver on the Consumer Duty from July onward.
We talk about the tools and methods that can be applied to evidence outcomes around the 4 duties, with use cases to bring these examples to life.
You will learn:
- Understanding of insight communities and how they can be used to evidence positive outcomes around Consumer Duty
- Inspiration on methods, tools and approaches to conducting research around the 4 duties
