Power up your decision making with our real-time consumer insight solutions.
Engage with 1,000s of your customers in real time, placing them at the heart of your business – Enabling fast, smart and informed decisions to drive better products and services.
Satisfying brands’ needs for agile and executional in-market research objectives. Our method neutral approach focused on delivering insight that lands with impact and inspires action.
What does true customer centricity look like? How can brands go beyond surface-level insights to build meaningful, organisation-wide relationships with their customer? This ebook explores these critical questions with insights from industry experts.
We are more than just a platform. Our team is bursting with expertise who are always happy to point you in the right direction. We’re problem solvers, multitaskers and team players. We care about your outcomes. We want you to feel like we’re members of your own team.
It can be difficult to pinpoint today’s customer. Everything is moving so fast. New channels keep emerging. Understanding what makes your current and prospective customers tick allows you to tailor brands, products, pricing and communication to specific groups, so you can make best use of limited resources.
Imagine having all the answers to your business problems just a click away. ex-plor is your one stop shop to get closer to customers, discover their needs and predict the future. Enable fast, smart and informed decisions.
Bring the customer voice to life. Get 24/7 insights from deeply profiled consumers in a safe and secure online environment. Gain a single view of your customer’s changing needs, by combining your data sources to truly supercharge your strategy.
Capture changing needs
“Through our listening programme, we were able to provide weekly updates to our board of directors on how the pandemic was impacting our customers and how we could best respond to their changing needs.”
Estelle Levacher Insight Lead – Innovation & Customer Closeness, Telefónica UK Limited
Getting under the skin
“We can get instant feedback on products and services to understand more about what UK drivers really think and do on day-to-day basis.”
Robert Gruszka Senior Consumer Research Manager at The AA
Making research fun
“Our community delivers on so many levels, with inclusive activities and multiple feedback channels for ongoing member engagement.”
Steve Grimwade Senior Research Manager at Yorkshire Building Society
A deeper understanding
“The time they’ve invested into understanding consumer needs and our business will pay dividends when it comes to delivering actionable insights.”
Anna Palmgren-Houel Insight & Interim Procurement Director at Colart
Collaborate with us
“Thank you for the amazing and collaborative work on this project, I never felt like I was working with anybody external on this. Thanks for being an amazing team player and coordinating every request effortlessly.”
Prateek Bahl Senior Consultant at C Space
The reliable experts
“You are the only agency we trust to deliver on time and give us what we need, you never miss even the tightest of deadlines.”
Sam Riley Insight Manager at ASDA
Real-time customer insight
“ex-plor has proven to be an absolutely vital resource for our team, allowing us to surface powerful insights at pace.”
Ben Riding Head of Restaurant Rider Research, Deliveroo
At your fingertips
“The ITV Village is an extremely valuable research tool for getting closer to our audience. The speed of turnaround has been hugely beneficial.”
Neil Mortensen Director of Audiences at ITV
Walk in their shoes
“ex-plor allows us to get closer to our consumers, understanding their lifestyle, attitudes and challenges when it comes to health and wellbeing, and gaining insight into real-life scenarios around how, when and where they drink tea.”
Anne Collard Consumer Insights Director at Twinings
Capture changing needs
“Through our listening programme, we were able to provide weekly updates to our board of directors on how the pandemic was impacting our customers and how we could best respond to their changing needs.”
Estelle Levacher Insight Lead – Innovation & Customer Closeness, Telefónica UK Limited
Getting under the skin
“We can get instant feedback on products and services to understand more about what UK drivers really think and do on day-to-day basis.”
Robert Gruszka Senior Consumer Research Manager at The AA
Making research fun
“Our community delivers on so many levels, with inclusive activities and multiple feedback channels for ongoing member engagement.”
Steve Grimwade Senior Research Manager at Yorkshire Building Society
A deeper understanding
“The time they’ve invested into understanding consumer needs and our business will pay dividends when it comes to delivering actionable insights.”
Anna Palmgren-Houel Insight & Interim Procurement Director at Colart
Collaborate with us
“Thank you for the amazing and collaborative work on this project, I never felt like I was working with anybody external on this. Thanks for being an amazing team player and coordinating every request effortlessly.”
Prateek Bahl Senior Consultant at C Space
The reliable experts
“You are the only agency we trust to deliver on time and give us what we need, you never miss even the tightest of deadlines.”
Sam Riley Insight Manager at ASDA
Real-time customer insight
“ex-plor has proven to be an absolutely vital resource for our team, allowing us to surface powerful insights at pace.”
Ben Riding Head of Restaurant Rider Research, Deliveroo
At your fingertips
“The ITV Village is an extremely valuable research tool for getting closer to our audience. The speed of turnaround has been hugely beneficial.”
Neil Mortensen Director of Audiences at ITV
Walk in their shoes
“ex-plor allows us to get closer to our consumers, understanding their lifestyle, attitudes and challenges when it comes to health and wellbeing, and gaining insight into real-life scenarios around how, when and where they drink tea.”
Anne Collard Consumer Insights Director at Twinings
Capture changing needs
“Through our listening programme, we were able to provide weekly updates to our board of directors on how the pandemic was impacting our customers and how we could best respond to their changing needs.”
Estelle Levacher Insight Lead – Innovation & Customer Closeness, Telefónica UK Limited
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