Power up your decision making with our real-time consumer insight solutions.
We blend data, technology and sharp thinking to bring customers and brands closer — putting the voice of consumers at your fingertips for faster, smarter and better-informed decisions.
Improve and enhance customer experience
Drive innovation for products and services
De-risk product decision making
Optimise marketing and comms campaigns
From market understanding to global data collection — jump into a range of services that will help you grow in confidence, make decisions with certainty, and create exceptional customer experiences.
Whether you choose to self-serve with the ex-plor platform, leverage our expertise with a consultancy-based approach, or tailor a mix of both, you’ll receive specialist support every step of the way. Put simply: you choose the blend, we deliver the solution.
Discover ex-plor, the best-in-class customer-centric platform.
Access a global audience of 100’s of millions of respondents across 15 markets.
Enjoy the support of some of the best talent in research today.
The reliable experts
“You are the only agency we trust to deliver on time and give us what we need, you never miss even the tightest of deadlines.”
Sam Riley Insight Manager at ASDA
Real-time customer insight
“ex-plor has proven to be an absolutely vital resource for our team, allowing us to surface powerful insights at pace.”
Ben Riding Head of Restaurant Rider Research, Deliveroo
At your fingertips
“The ITV Village is an extremely valuable research tool for getting closer to our audience. The speed of turnaround has been hugely beneficial.”
Neil Mortensen Director of Audiences at ITV
Walk in their shoes
“ex-plor allows us to get closer to our consumers, understanding their lifestyle, attitudes and challenges when it comes to health and wellbeing, and gaining insight into real-life scenarios around how, when and where they drink tea.”
Anne Collard Consumer Insights Director at Twinings
Capture changing needs
“Through our listening programme, we were able to provide weekly updates to our board of directors on how the pandemic was impacting our customers and how we could best respond to their changing needs.”
Estelle Levacher Insight Lead – Innovation & Customer Closeness, Telefónica UK Limited
Getting under the skin
“We can get instant feedback on products and services to understand more about what UK drivers really think and do on day-to-day basis.”
Robert Gruszka Senior Consumer Research Manager at The AA
Making research fun
“Our community delivers on so many levels, with inclusive activities and multiple feedback channels for ongoing member engagement.”
Steve Grimwade Senior Research Manager at Yorkshire Building Society
A deeper understanding
“The time they’ve invested into understanding consumer needs and our business will pay dividends when it comes to delivering actionable insights.”
Anna Palmgren-Houel Insight & Interim Procurement Director at Colart
Collaborate with us
“Thank you for the amazing and collaborative work on this project, I never felt like I was working with anybody external on this. Thanks for being an amazing team player and coordinating every request effortlessly.”
Prateek Bahl Senior Consultant at C Space
Market understanding 
Brand development 
Product innovation 
Comms & Campaigns 
Global data collection 
Customer understanding