ex-plor
Put the voice of the consumer at your fingertips
Conduct real-time research with 1000’s of your customers.
ex-plor is a powerful, proprietary Insight Community platform that empowers brands by tapping into the voice of their customers in real-time.
With a robust quantitative toolkit, immersive qualitative modules and intuitive reporting capabilities, ex-plor enables organisations to uncover deep customer insights, anticipate evolving needs and make better-informed business decisions.
Whether you choose to self-serve on the platform or harness our expert consultancy, ex-plor provides the insight edge that brands need to innovate and drive growth.
Powerful survey toolkit
Dig deeper with hundreds of question types at your disposal. From brand affinity questions and metaphor elicitation to complex pricing and statistical techniques, we’ve got you covered.
Immersive qualitative modules
Discover what’s driving customer choices using discussion rooms, forums, diary studies, interactive maps and video focus groups. We make it easy to pull out trends and themes your customers are talking about, with AI powered conversation analysis.
Reporting and analysis
We make it effortless to interpret, understand and visualise the data you’re collecting. Access live cross tabs (with sig testing and weighting), automated PowerPoint charting and interactive dashboards. Share insight across your organisation with just a few clicks.
Automated reward engine
Show your members they’re valued with real-time incentivisation. Points, badges, status, levels, prize draws, member of the month, we’ve got what your customers want.
Seamlessly integrate wider data sources
Allow your Community to become a data asset and create a holistic view of your customer, using our API.
Intuitive Community health and engagement tracking
Understand your Community’s health and learn about your members’ past and future behaviours. AI and machine learning gets you those key metrics quick and our team helps you define strategies to keep your Community engaged.
“ex-plor offers a versatile and seamless branded experience for your customers to share their voice. The continual improvement of our toolkit and interface comes from our understanding and expertise in data analysis and what motivates your customers.”
Dave Maclure, Product Owner for ex-plor
Dave Maclure,
Product Owner
Scale without compromise.
Whether you choose to do your Insight Community yourself, leverage our community management and insight expertise or tailor a mix of both, you’ll receive specialist support every step of the way.
Pick a lane and something changes? No problem; we can dial support up and down, month-by-month or project-by-project. We pride ourselves on our flexibility.
Whichever option you choose, you’ll be supported by a dedicated client services lead, who’ll work with you to define community strategy and drive ROI.
Go solo
You’re in the driving seat as you self-serve all aspects of your insight programmes on one platform.
Hybrid support
Tap into support from experts in Insight Community insight, engagement and insight, as and when you need it.
Leave it with us
From conception all the way to delivery, we’ll work in partnership to deliver insight that inspires action.
Meet some of our clients
