Client Services
Clarity, confidence and connection - built into your Community strategy
Your strategic partner every step of the way.
Successful Insight Communities are about more than running research projects – they need to deliver speed, agility and tangible ROI. That’s where our dedicated Client Services team comes in. We’re one of the only providers with a team solely focused on customer success, giving you the platform, process and people to deliver on your strategic priorities.
Our role goes beyond co-ordination. We help you shape and optimise your Community strategy, making sure it drives commercial outcomes and is recognised as an essential tool within your business. From tracking objectives and aligning on KPI’s, acting as a conduit for you to access the specialists you need when you need them, and supporting you in stakeholder engagement to ensure your Community has real influence and impact – our role is to drive more value for your business.
We also understand the realities you face: tighter budgets, growing pressure on in-house teams and rising expectations from customers and stakeholders. That’s why we act as a true extension of your team – flexing support up or down as you need it, problem-solving quickly and inspiring trust and confidence among stakeholders.
Why it matters
“Our role in Client Services is simple: to deeply understand your goals and make sure everything we do helps you get there. We’re here to drive clarity, remove friction and connect you with the very best of Researchbods and STRAT7.”
Hannah Sealy, Head of Client Partnerships
Hannah Sealy,
Head of Client Partnerships
How we’ll partner with you to drive success
A dedicated lead focused on your success
Your strategic account lead is your go-to partner, helping to define account strategy, set and track progress against objectives and ensure every piece of work ladders up to your bigger business ambitions. They collaborate closely with your wider team, helping shape ROI metrics, engage stakeholders and drive consistent value.
Streamlined Community strategy
Our strategic account leads work as an extension of your team, helping to plan and coordinate Community activity so it stays aligned with your priorities. Your account lead sits at the heart of this, working closely with you and our insight and community management specialists to ensure the Community is consistently evolving and delivering value back to the business.
Tailored support, built around you
No two clients are the same. From the very start, we immerse ourselves in your business – learning your priorities, culture and challenges, so we can act as a true extension of your team. Your dedicated account team, led by Client Services, evolves alongside you: building a plan of regular touchpoints to keep day-to-day decisions on track, while continually adapting strategy to meet shifting business needs and ambitions.
One team with full access to STRAT7
As part of STRAT7, our Client Services team is embedded in every solution, platform and capability across the group. That means you’ll always have one clear point of contact – and just one MSA, one contract – but full access to a wide range of specialist skills. From advanced analytics and cultural insight to commercial strategy, we connect you seamlessly to the right expertise without the complexity of managing multiple suppliers or relationships.
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Strategic partnership that grows with you
We put your goals at the centre of everything we do. Our Client Services team is here to champion your voice – shaping the strategy, aligning the roadmap and ensuring we’re delivering value at every stage.
Meet our Client Services team
Other teams
Onboarding
Specialist support at every stage of Community set-up whether you’re starting from scratch or switching suppliers
Community Management
Our Community Management team brings your brand to life – building trust, engagement and lasting connections that turn members into advocates and insight into action
Meet some of our clients
