Onboarding
Specialist support at every stage of Community set-up
Get your Insight Community up and running with specialist support.
We know that seamless onboarding is best delivered by dedicated experts, with the experience and skills to navigate any bumps in the road, whether you’re starting from scratch or switching suppliers.
Our Onboarding team has over 120 builds and transitions under its belt; we know what you need to consider when creating a new Community. We’ll own the process from start to finish, collaborating with our expert teams behind the scenes to build you a Community that’s tailored to your needs, from design and development through to launch.
Why it matters
“A successful Community launch needs a mix of the right tech and research toolkit, content and design which instantly engages your members and behind-the-scenes technical know-how. Our Onboarding team are project management experts who specialise in creating and transitioning Communities. We get stuck into the detail, so you don’t need to.”
Chloe Emerson, Head of Onboarding
Chloe Emerson,
Head of Onboarding
How we'll support you through every step of Community launch
Guiding you every step of the way
Our Onboarding team owns your Community build and sits at the centre of a team of experts. Your dedicated Onboarding Manager co-ordinates with our internal specialists across:
- Design: Creating your Community designs.
- Community management: Experts in member engagement and comms.
- Insight: Planning a schedule of launch activities to create an instant impression for members.
Onboarding a new Community
We’ll design an onboarding roadmap which guides you through every step of creating your new Community, from design to build to launch.
Communication is key; we’ll keep you informed with regular progress updates.
We know your Community is an extension of your brand – it’s crucial that look and feel, content and tone-of-voice, feel authentic. We’ll support you in engaging your stakeholders, and crafting Community designs and content that instinctively read as ‘on brand’.
Transitioning an existing Community
When switching Community suppliers, it’s essential to bring existing members on the journey with you and minimise the time during which your Community might be out of action. We’ll create a comprehensive plan, covering the key areas to consider covering:
- Member comms: Keep them in the loop about the switch and create excitement.
- Member transition: Ensuring up-to-date profiling and GDPR compliance.
- Domain transition: Keeping your existing Community name, if required.
- Timings: Ensuring ongoing research is possible and minimising downtime.
- Data transfer: Transferring historic member data.
Featured content
Your vision, our expertise
We know the ins and outs of building an Insight Community, so you don’t need to. Shape your vision, brief your team and let us guide you through the process with the perfect balance of expertly executed project management and creative flair.
Other teams
Client Services
Our Client Services team is your strategic partner – aligning your Insight Community with research goals, driving ROI and delivering seamless support through every stage of your journey
Community Management
Our Community Management team brings your brand to life – building trust, engagement and lasting connections that turn members into advocates and insight into action
Meet some of our clients
