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Travel & leisure Adapt to post-pandemic travel needs

It’s time to reset and rethink what we thought we knew about the customer journey. Optimise every step from booking and travel, to in-resort and attraction experiences. We can help you unpick traveller expectations. Tap into desires and leverage new opportunities.

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Is your communication landing?

  • Test your comms to ensure they align with customer needs and drive brand ‘fame’ and consideration.
  • Get insight around adverts, videos, social, copy.
  • Understand how memorable your new campaign really is.

Optimise customer experience

  • Gain ‘in the moment’ or post trip feedback, to understand booking, travel and trip experiences.
  • Understand omnichannel booking journeys and where you can have influence.
  • Have one platform incorporating CRM, loyalty card and third-party data.

Terrific trips at the best budget

  • Fast consumer feedback on menu choices, packages and experiences.
  • Uncover what travellers are willing to pay that little bit more for.
  • Roadmap the entire customer journey and seize the upsell.

Faster insights

“ex-plor allows us to keep our finger ‘on the pulse’ with customers and feed insights straight back to the business at a fast pace.”

Jess Cordy Insight Manager for Customer & Commercial, Asda
researchbods clients deliveroo

We're a friendly bunch

“The Researchbods team are a pleasure to work with and I’m confident our community panel will be a massive benefit for the foreseeable future!”

Ben Riding Head of Restaurant Rider Research, Deliveroo

Customer centric

“The insights have the power to influence strategic and commercial plans at Twinings by ensuring we continue to put the consumer at the heart of what we do.”

Anne Collard Consumer Insights Director at Twinings

Is it time your brand took flight?

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